Accessible Services
At Fairfield DMG, we’re committed to increasing website accessibility and usability for all of our customers
Accessibility Overview
Our goal is to be the world’s most accessible investment firm. Here’s how we’re improving accessibility and inclusion for our customers, people and communities.
Digital accessibility ——The Fairfield DMG website has been designed and tested in accordance with the Web Content Accessibility Guidelines (WCAG2.1) at Level AA.
Find out how we’re making our website accessible with features such as:
Support for iOS and Android accessibility features
Compatibility with all major screen-reader software
Color contrast meets WCAG 2.1 guidelines
Browser zoom support, without loss of information
Digital accessibility
Office Accessibility ——- Our branch designs comply with building regulations, BS standards, recommendations under the Equality Act 2010, and are ergonomically considered and validated by third party specialists.
Find out how we’ve made our office accessible with features such as:
✔Power assisted doors
✔Ramps and handrails
✔Hearing induction loops
✔Color and textural contrasts on our flooring to help with navigation
Office accessibility
Accessible Services –
Investment Accounts Accessibility services available with your investment accounts include the following:
Braille, audio and large print: You can receive your investment account and tax statements in Braille, audio and large-print formats.
Raised-line and large-print checks: Large-print checks that can be oriented by touch can be ordered for your non-retirement investment accounts that offer checking. The checks are available at no additional cost above the standard check order fee for your account.
Reader services: You can have important investment account statements read to you through our call center or by contacting your local representative. Because location hours vary, we suggest that you schedule an appointment if you’re requesting reader services with an employee.
Telecommunications relay service: We accept calls made through relay services via telephone at all of our locations and call centers.
Interpreter services: We provide sign language interpreters on video for all of our clients free of charge. If you wish to utilize a sign language interpreter, please contact your Customer Support or your local representative so that an appointment with an interpreter may be scheduled.